Online Returns
We want you to be completely satisfied with our products and will gladly accept returns on all full-priced items within 30 days^ of receipt where the products are in new, unworn, unwashed condition with tags attached. For Australian purchases you can choose to return your Assembly Label items for an instant refund with our returns partner Refundid, or you can go through our standard returns options. Please review our policy below and navigate to our return portal at the bottom to initiate your return.
Exchanges
We happily offer exchanges for a new size, colour or style on all full priced items within 30 days of receipt where the products are in new, unworn, unwashed condition with tags attached. Simply lodge your return on our online returns portal above and follow the prompts to exchange.
Please note that stock will not be held for exchanges.
Sale Items
Sale and markdown items labelled as 'Final Sale' are not eligible for a refund or exchange unless faulty. Store credit will be available unless part of a promotional period or stated otherwise. These items must be returned via our online portal below.
Items within our Mid-Year sale will be marked with a 'mid-year sale' banner. These items are final sale and are not eligible for refunds, exchanges or credit notes unless deemed faulty. Please choose with care to avoid disappointment.
New Zealand | International Returns
During this time, we are unable to provide a return tracking label for Assembly Label orders for New Zealand and International customers. You will need to purchase a returns label and attach it to your parcel. Assembly Label is not responsible for any lost parcels, please ensure you select a service that provides a tracking number.
Returning Online Orders In Store
If you would prefer to return your item in your local Assembly Label store, please ensure your return adheres to our Returns Policy above. Our stores can offer refunds, exchanges or credit notes for online full-price orders. All markdown items need to be returned online or to one of our surplus stores only.
Returning Online Orders Made In Store
If you purchase an online order in store that is then sent to you, please note that these orders are only available to return in store and you will not be able to return online.
To start a return, select your country and return method below:
Enter details below to get started
We've partnered with Refundid to offer you instant refunds on your returns, before you've even sent back your order!
1. Enter your details above to get started
2. Select the items you'd like to return.
3. Return shipping is charged at a flat fee of $7.95 per return (Australia only), which will be deducted from your refund.
4. Once confirmed, you will receive your refund instantly and an email with your pre-paid shipping label.
5. Simply print the label, package your items and drop off at your nearest post office or street post box within 7 days.
Enter details below to get started
1. Enter your details above to get started
2. Select the items you'd like to return.
3. Return shipping is free for exchanges.
4. Once confirmed, you will receive an email with your pre-paid shipping label.
5. Simply print the label, package your items and drop off at your nearest post office or street post box.
6. Once received, your exchange will be processed within 3 business days.
Enter details below to get started
1. Enter your details above to get started
2. Select the items you'd like to return.
3. Return shipping is free for store credit returns.
4. Once confirmed, you will receive an email with your pre-paid shipping label.
5. Simply print the label, package your items and drop off at your nearest post office or street post box.
6. Once received, your store credit will be processed within 3 business days.
Enter details below to get started
1. Enter your details above to get started
2. Select the items you'd like to return.
3. Return shipping is charged at a flat fee of $7.95 per return (Australia only), which will be deducted from your refund.
4. Once confirmed, you will receive an email with your pre-paid shipping label.
5. Simply print the label, package your items and drop off at your nearest post office or street post box.
6. Once received, your refund will be processed within 3 business days. Please note that any shipping charges will not be included in the refund amount.
Swimwear
All swimwear must be tried on wearing undergarments. If returned they must still have the tags and hygiene stickers in place and will not be accepted if these are removed.
Earrings
Due to sanitary reasons we are unable to accept a refund or exchange for earrings.
^Our Returns Policy has changed from 60 days to 30 days effective October 1st 2022.