Receive A Free Assembly Label Logo Cap With Every Order $300 And Over

Same Day Delivery* Available For Sydney & Melbourne Metro

Free Standard Shipping For Orders Within Australia

Online Returns

We want you to be completely satisfied with our products and will gladly accept returns on all full-priced items, within 30 days^ of receipt where the products are in new, unworn, unwashed condition with tags attached. Please review our policy and navigate to our return portal at the bottom to initiate your return or click this link.

Markdowns: Items labelled as 'Final Sale' are not eligible for refunds, exchanges or credit notes unless deemed faulty.

Promotional Items: All full priced items marked down during a promotional period are eligible for returns in line with our returns policy.

Re-Worn: All Re-Worn items are final sale and are not eligible for refunds, exchanges or credit notes unless deemed faulty. 

Swimwear: All swimwear must be tried on wearing undergarments. If returned they must still have the tags and hygiene stickers in place and will not be accepted if these are removed.

Earrings: Due to sanitary reasons we are unable to accept a refund or exchange for earrings.

Exchanges

We happily offer exchanges for a new size on all full priced items within 30 days of receipt where the products are in new, unworn, unwashed condition with tags attached. Simply lodge your return on ouronline returns portal aboveand follow the prompts to exchange. 

Please note that stock will not be held for exchanges and all exchange orders will be sent with standard shipping. 

New Zealand | International Returns 

During this time, we are unable to provide a return tracking label for Assembly Label orders for International customers. You will need to purchase a returns label and attach it to your parcel. Assembly Label is not responsible for any lost parcels, please ensure you select a service that provides a tracking number.

For customers in New Zealand please visit our New Zealand website: https://nz.assemblylabel.com

Returning Online Orders In Store

If you would prefer to return your item in your local Assembly Label store, please ensure your return adheres to our Returns Policy above. Our stores can offer refunds, exchanges or credit notes for online full-price orders. All markdown items need to be returned online or to one of our surplus stores only.

Returning Online Orders Made In Store

If you purchase an online order in store that is then sent to you, please note that these orders are only available to return in store and you will not be able to return online.

 

To start a return, select your country and return method below:

country

Enter details below to get started

1. Enter your details above to get started

2. Select the items you'd like to return.

3. Return shipping is free for exchanges.

4. Once confirmed, you will receive an email with your pre-paid shipping label.

5. Simply print the label, package your items and drop off at your nearest post office or street post box.

6. Once received, your exchange will be processed within 3 business days.

Enter details below to get started

1. Enter your details above to get started

2. Select the items you'd like to return.

3. Return shipping is free for store credit returns.

4. Once confirmed, you will receive an email with your pre-paid shipping label.

5. Simply print the label, package your items and drop off at your nearest post office or street post box.

6. Once received, your store credit will be processed within 3 business days.

Enter details below to get started

1. Enter your details above to get started

2. Select the items you'd like to return.

3. Return shipping is charged at a flat fee of $10 per return (Australia only), which will be deducted from your refund.

4. Once confirmed, you will receive an email with your pre-paid shipping label.

5. Simply print the label, package your items and drop off at your nearest post office or street post box.

6. Once received, your refund will be processed within 3 business days. Please note that any shipping charges will not be included in the refund amount.

 ^Our Returns Policy has changed from 60 days to 30 days effective October 1st 2022.