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Online Returns

We want you to be completely satisfied with our products and will gladly accept returns on all full-priced items within 30 days^ of receipt where the products are in new, unworn, unwashed condition with tags attached. For swimwear all tags and hygiene stickers need to be in place and still attached to be eligible for a refund. Final Sale/Online Warehouse Sale and Earrings are not are not eligible for return.

Australian Orders

If you would like to return an item:

1. Visit our online returns portal to request a return.

2. Select the items you'd like to return.

3. Specify whether you would like your refund processed to the original payment method or issued as a store credit. Return shipping is charged at a flat fee of $7.95 per return, which will be deducted from your refund. Alternatively, opt for a store credit to receive a free return shipping label.

4. Once confirmed, you will receive an email with your pre-paid shipping label.

5. Simply print the label, package your items and drop off at your nearest post office or street post box.

6. Once received, your refund will be processed within 3 business days. Please note that any shipping charges will not be included in the refund amount.

International Orders

If you would like to return an item:

1. Visit our online returns portal to request a return.

2. Select the items you'd like to return.

3. Specify whether you would like your refund processed to the original payment method or issued as a store credit.

4. Once confirmed, please package and ship your items using a traceable shipping service to:

L/P - Assembly Label Online Returns
Unit 9, 2-12 Beauchamp Rd
Banksmeadow NSW 2019
Australia

5. Once received, your refund will be processed within 3-5 business days. Please note that any shipping charges will not be included in the refund amount.

Exchanges

We happily offer exchanges for a new size, colour or style on all full priced items within 30 days of receipt where the products are in new, unworn, unwashed condition with tags attached. Simply lodge your return on our online returns portal and follow the prompts to exchange or shop now. Please note that stock will not be held for exchanges. 

Returning Online Orders In Store

If you would prefer to return your item in your local Assembly Label store, please ensure your return adheres to our Returns Policy above. Our stores can offer refunds, exchanges or credit notes for online orders.

Please note* Assembly Label cannot be held liable for garments lost or damaged in the return shipping process and sent without tracking. Please ensure you select a service that provides a tracking number.

 ^Our Returns Policy has changed from 60 days to 30 days effective October 1st 2022.

We happily offer exchanges for a new size, colour or style on all full priced items. Simply lodge your return on our online returns portal and follow the prompts to exchange or shop now. *please note stock will not be held for exchanges.

Alternatively, you can visit your nearest store to facilitate an on the spot exchange.
If you have any questions about shipping and returns, please free to contact us or use the live chat function below. 

Please note, All items included in our Online Warehouse Sale promo are final sale and cannot be exchanged.

All items included within our Choose What You Pay or Online Warehouse Sale promotion are final sale and cannot be returned or exchanged. Earrings are not eligible for return due to hygiene considerations.