Orders

  • Please place your order before Tuesday the 17th of December to ensure you will receive it before Christmas.

  • You can track your order by logging into your Assembly Label account and selecting ‘Order History’, then click on your order number, the tracking link will be on this page.

    After placing your order with us you will receive an email confirmation, followed by a dispatch email with the tracking link.

    Please check our estimated shipping time frames, if your order’s delivery falls outside of this send us an email and we will lodge an investigation with Australia Post.

  • All orders are dispatched within 1 business day via Auspost*. If your order is placed on a business day before 11am AEST, it will be dispatched same day. If it’s placed after 11am AEST, it will be dispatched the following business day. Please note any orders placed over the weekend will be dispatched on the next business day.

    *If your order is part of a promotion these time frames may not apply.

  • Yes, all international customers are liable for additional import taxes and custom fees within their own country. Fees are determined by destination country, we cannot provide an estimate for these prior to delivery, for more information regarding specific costs we recommend contacting your local customs office or postal service website.

  • We are unable to edit or cancel your order once it is placed through our online store. All orders are processed immediately after they are received and are sent via Express Post unless you are an international customer.

  • Most orders are fulfilled from our warehouse, however due to stock availability your order may be split and be fulfilled from multiple locations. If you have received your order and you have a missing item, it is likely your package has been separated in to two shipments. If this is the case, you should receive two tracking emails from Shippit. If you have any concerns relating to your order please contact us.

  • For any garment that may have a possible fault we do follow a process, this means we can provide either a repair, replacement or refund for you. If you would like to take the garment into store, our staff will assess the item and resolve this for you. Alternatively send through a photograph of the fault, a description and proof of purchase to our customer care team and we will get this resolved for you. We are welcoming and appreciative of all customer feedback.

  • We accept all credit cards, Paypal, Afterpay, Zip Pay and Assembly Label Gift Cards.

  • Yes, please contact one of our stores to place an over the phone order. For all Australian orders over $50, you will receive free express shipping. Please note, Afterpay and Zip pay are not permitted over the phone.

Returns

  • We offer 14 day returns on all items that are in unworn, unwashed original condition with tags attached. To return an item, please process a returns request through our Returns Portal using your order number and email address used when placing the original order. Once this is completed you will receive a prepaid shipping label in a separate email. Please check your junk mail folder if you don’t receive it in your inbox.

    The cost of the return label $7.95 will be deducted from your refund.

    Once we receive your return, we will process your refund back to your original payment method and notify you when this has been completed. Please note, this can take 2-5 business days depending on your bank provider.

    You can find our full returns policy here.

    Please note: Your order number will be displayed on the returns label we provide you with. Should you return your item independently, please ensure you have clearly marked your order number on the front of your returns parcel. If this can not be identified, you may experience delays receiving your refund until we can identify your package.

  • Yes, please head over to our Returns Portal to request a return. International customers are responsible for all return shipping costs.

    Please send your return to:

    Order #

    Assembly Label Returns

    14 Underwood Avenue

    Botany, NSW 2019

    AUSTRALIA

    Once we receive your item, we will process your refund back to your original payment method and you will be notified via email once this has been processed. Please note, this can take 2-5 business days depending on your bank provider.

  • We do not offer online exchanges; however, we happily accept all returns within 14 days of purchase. You may return your item for a ‘store credit’ which you may use to repurchase the desired garment. Please head over to our Returns Portal to request a return.

    Alternatively, please head in to any Assembly Label store with proof of purchase and your item to exchange.

  • As soon as we receive your return and process it, you will be refunded and notified via email. Please allow 2-5 business days for processing time and the funds to arrive back on your original payment method.

  • Yes, please ensure the tags are attached and the garment is in unworn condition. Your proof of purchase should be attached to your account if you have one, if not please take your tax invoice or email order confirmation along with you.

  • Yes, once your return has been processed you will receive a Gift Card containing a unique code which is valid online or in stores. To redeem the credit online please enter the code in the Gift Card/Discount Code box or head into store with your gift card email.

  • Due to hygiene considerations, bodysuits, swimwear, underwear and jewellery are all final sale. All items included in our Choose What You Pay promotion are final sale. Please choose mindfully.

  • Of course, pending your return adheres to our returns policy and you either have the purchase attached to your Assembly Label account or you have the purchase on your bank statement this is sufficient proof of purchase.

  • Yes, once we process your refund Afterpay and Zip Pay will cancel all future repayments and issue a refund for any previous payments. You will be notified by email when each step is complete. As Afterpay and Zip Pay is a third party, please allow time for this to be processed.

  • Sure, please ensure the item is returned in new, unworn, unwashed original condition with tags attached. Gifts can only be exchanged in store or returned for a store credit. Please note, we will need to identify original proof of purchase on the purchasers account. Email us if you need assistance with this. 

Product

  • Next to each product under the size selection, there is a general 'Size Guide', please click on this to determine which size will be best suited for your body. Alternatively, our customer care team are equipped with style knowledge of each garment, please contact us for guidance.

  • Our collection is based around core pieces, which are consistently restocked throughout the year. However, each season we release exclusive colour ways in new silhouettes which are produced in limited quantities and will not be restocked. For specific information about restocking, please contact us.

  • Please turn your garment inside out, the care instructions are specified on the care label on the side seam of the garment.

  • Launder your linen pieces on a low temperature in lukewarm or cold water. Use a gentle machine cycle and a delicate detergent to protect the fabric. Please refer to the care instructions on the garment.

  • Our Assembly Label garments are designed to stand the test of time. Please send us an email and let us know what’s happened to your item, include a photograph and as much information as possible.

Accounts

  • Get in touch with our customer care team and they will send you a password reset email. Alternatively, click 'forgot password' underneath the sign in button and follow the prompts.

  • Log into your Assembly Label account and select ‘Addresses’, this will allow you to edit and delete your addresses.

  • Please scroll to the bottom of our email, there is an ‘Unsubscribe’ button. Please click on it and follow the prompts.

  • Get in touch with our customer care team and we will assist with deleting your account.

Gift Cards

  • Gift vouchers are not refundable, so please choose mindfully.

  • All gift cards are valid for 3 years from purchase. If you have any trouble accessing or processing your gift card, please live chat us during business hours or contact customer care.

  • At the checkout, enter your discount code in the ‘Gift Card/Discount Code' box and select ‘Apply' the total will repopulate with the discount applied.