Shipping

Shipping for all orders over $50 within Australia is now express and free of charge.

All orders are shipped via Australia Post at the following rates:

Region Delivery Cost
Australia (over $50)
1 - 2 business days
Free
Australia (under $50) 1 - 2 business days $7.50
New Zealand 3 - 5 business days $15
Rest of World 5 - 10 business days $30

 

Once your order has been shipped, you will receive an email notification with tracking information.

Please be aware that international orders may be subject to additional import taxes and duties. In most cases, such duties are charged once the parcel reaches its destination and these may vary widely from country to country. When you make a purchase from Assembly Label, you are liable for any additional duties so please take this into account when placing your order.

Choose What You Pay

Please note that during our Choose What You Pay promotion, there may be delays to our regular shipping timelines. All orders placed during this period will be shipped within 2 business days.

Please be aware that all items included in this promotion are final sale and cannot be returned or exchanged unless otherwise required by Australian consumer regulations.

Returns

We want you to be completely satisfied with our products and will gladly accept returns on all full-priced items within 14 days of receipt where the products are in new, unworn, unwashed condition with tags attached.

As noted above, all items included within our Choose What You Pay promotion are final sale and cannot be returned or exchanged. Swimwear, underwear and jewellery are not eligible for return due to hygiene considerations.

Australian Orders

If you would like to return an item:

1. Visit our online returns portal to request a return.

2. Select the items you'd like to return.

3. Specify whether you would like your refund processed to the original payment method or issued as a store credit. Return shipping is charged at a flat fee of $7.95 per return, which will be deducted from your refund. Alternatively, opt for a store credit to receive a free return shipping label.

4. Once confirmed, you will receive an email with your pre-paid shipping label.

5. Simply print the label, package your items and drop off at your nearest post office or post box.

6. Once received, your refund will be issued within 3 business days. Please note that any shipping charges will not be included in the refund amount.

International Orders

If you would like to return an item:

1. Visit our online returns portal to request a return.

2. Select the items you'd like to return.

3. Specify whether you would like your refund processed to the original payment method or issued as a store credit.

4. Once confirmed, please package and ship your items using a traceable shipping service to:

Assembly Label (Online Returns)
14 Underwood Ave
Botany NSW 2019
Australia

5. Once received, your refund will be issued within 3 business days. Please note that any shipping charges will not be included in the refund amount.

Exchanges

Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item. Alternatively, you can visit your nearest store to facilitate an on the spot exchange.

If you have any questions about shipping and returns, please free to contact us or use the live chat function below.