Shipping

Shipping for all orders within Australia is now express and free of charge.

All orders received before 2pm EST will be dispatched on the same day and any orders received after this time will be sent on the next business day.

All orders are shipped via Australia Post at the following rates:

Region Delivery Cost
Australia 1 - 2 business days Free
New Zealand 3 - 5 business days $15
Rest of World 5 - 10 business days $30

Once your order has been shipped, you will receive an email notification with tracking information.

Please be aware that international orders may be subject to additional import taxes and duties. In most cases, such duties are charged once the parcel reaches its destination and these may vary widely from country to country. When you make a purchase from Assembly Label, you are liable for any additional duties so please take this into account when placing your order.

Returns

We want you to be completely satisfied with our products and will gladly accept returns within 14 days of receipt where the products are in new, unworn, unwashed condition with tags attached.

Please be aware that swimwear, underwear and jewellery are not eligible for return due to hygiene considerations.

    If you would like to return an item, simply email us at enquiries@assemblylabel.com and include your order number, the items you would like to return and the reason for return.

    For all Australian orders, you will then receive a separate email from Shippit with your free returns label and instructions on how to lodge your return free of charge at your local post office.

    For all international orders, after receiving your returns authorisation, please return your order via a trackable post or courier service to:

    Assembly Label Online Returns
    14 Underwood Avenue
    Botany NSW 2019
    AUSTRALIA 

    Once we receive your item, we will process your refund back to the original form of payment and notify you when this has been completed, which usually takes 2-5 business days depending on your bank provider. Please note that any shipping charges will not be included in the refund amount.

    If you have any questions about shipping and returns, please free to contact us or use the live chat function below.