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E-Commerce & Customer Care Assistant (Alexandria, NSW)
A newly established role has opened for a dynamic and experienced eCommerce and Customer Care Assistant, to play a role in the expansion of Assembly Label.
These responsibilities include but not limited to:
eCommerce Assistant
- Responsible for the upload of products and publication across websites to meet weekly and monthly launch deadlines.
- Copywriting for products ensuring SEO enrichment
- Ensure regular contact with the buying and merchandise team to align regarding product drops, resolve any discrepancies and provide the broader team with all the relevant information.
- Ensure regular contact with the creative service team to ensure the timely handover of the brand assets to support a product launch.
- Responsible for the accurate display of product information and all brand assets across the sites, including daily maintenance of existing products and inventory.
- Regular visual merchandising updates on the website product page, implementing the boarder brand strategy to drive sales.
Customer Care Assistant
- Respond to customer service enquiries, including product and service via Zen Desk (live chat, email, social media).
- Navigate customer orders and logistics, with active use of our order management system (Indigo8) and Shopify.
- Ensure regular contact with the warehouse to resolve shipment issues and discrepancies.
- Manage customer returns and exchange requests, management of returns through plugin, Loop
- Manage the refunds process and action these on a regular interval.
- From time-to-time, this role will require the need to work outside of expected work hours to respond to social DMs from consumers.
About You
- 2+ years' proficient experience in an eCommerce and customer service role.
- Strong project management skills and impeccable attention to detail and accuracy.
- Ability to work well independently and cross-functionally to meet launch deadlines.
- Excellent verbal and written communication skills and strong interpersonal skills
- Effective time management and organisational skills due to servicing two areas of the business.
What's In It For You?
- Quarterly Mental Health Days
- Quarterly Volunteer Days
- Generous Paid Parental Leave Policy
- Family and Friends Staff Discount
- Uniform Allowance
- Great Team Culture and Events
- Brand new Head Office in August 2022 in Alexandria
To apply, please send your CV with a brief cover letter to kaylaarbelo@assemblylabel.com.
Please include the job title and location in the subject line of the email.