Customer Care Coordinator (Sydney)

At Assembly Label, we’re building a team of collaborative entrepreneurs, collectively working for a company with a shared vision and open culture. Our success comes directly from the people we work with and as we continue to grow rapidly, we’re always on the lookout for like-minded people who share our love for minimalist design and the Australian coastal lifestyle.

A core pillar of our brand is to deliver a best in class level of service and memorable shopping experience for all our customers, ensuring every customer leaves a happy one. Working within our eCommerce team, reporting to the Customer Care and Sales Manager the Customer Care Coordinator will be responsible for proactively responding to all online customer enquiries to build relationships and drive conversions through positive interaction.

 

Responsibilities

• Responsible for driving online revenue through Customer Care and using all customer interaction as an opportunity to drive sales and conversion

• Responsible for responding to all online customer enquiries via Zendesk, Zendesk Chat, social channels, phones, Google My Business and Okendo

• Responsible for ensuring all online orders are dispatched within KPI

• Responsible for resolving all customer issues to maintain a positive brand experience

• Responsible for ensuring the customer’s online experience reflects our brands core values

• Responsible for minimising rate of return through the provision of accurate product information and guidance

• Responsible for implementing clear and effective procedures across customer service, returns and fulfilment

• Responsible for the effective management of customer feedback, ensuring key stakeholders are informed and engaged to provide long-term business solutions

• Responsible for self-development and career growth

 

Who You Are

• Positive

• Empathetic

• A natural problem solver

• A lover of Assembly Label

• Strong communication and time management skills

• Enthusiastic and welcoming to feedback

• Enjoy a fast-paced, everchanging environment

• Ability to work autonomously or in a team with an entrepreneurial spirit

• Proven success in delivering a highly engaging and authentic customer experience

 

Your Skill Set

• At least 1-year experience in a similar role

• Knowledge of Shopify Plus preferred

• Experience using Zendesk preferred

• Exceptional Customer Care qualities

• Exceptional interpersonal communication skills

• Exceptional organisational and multitasking skills

 

What’s in it for you?

• Attractive Remuneration

• Quarterly Mental Health Days

• Quarterly Volunteer Days

• Family and Friends Staff Discount

• Uniform Allowance

• Great Team Culture and Events

• Training and Development

 

Preferred Start Date: As soon as possible.

Please email your cover letter & CV to frankiewhite@assemblylabel.com