- Pick up your purchase for free from one of our stores. See our store locator here.
- If your item(s) are available for Click & Collect, this option will be displayed at checkout.
- Orders placed before 12pm can be collected the same day. Orders placed after 12pm will be ready the following day.
- You’ll receive an email notification when your order is ready for collection.
Click & Collect FAQs
How do I place a Click & Collect order?
For items eligible for Click & Collect, simply select “Pick Up” at checkout. Choose your preferred store with availability and complete your purchase as usual.
When will my Click & Collect order be ready?
Your order will be ready within 4 business hours when placed before 12pm (store trading hours apply). Orders placed after 12pm will be prepared for collection the following business day. We’ll send you an email notification as soon as your order is ready to collect.
How do I collect my order?
Visit your selected store and present your digital order confirmation email. For security reasons, we’re unable to release orders without this.
Can someone else collect my order on my behalf?
Yes - they simply need to present the order confirmation email at collection.
How long is my order held for?
Your order will be held for 7 days from the time you receive your “Ready for Collection” email. If it isn’t collected within 7 days, we will reach out to assist. Uncollected orders may be cancelled and refunded.
I haven’t received my Ready for Collection notification. What should I do?
If your order should be ready but you haven’t received an update, please contact our Customer Care team via email or chat, and we’ll assist promptly.
Can I cancel or update my Click & Collect order?
If your order hasn’t yet been collected, we may be able to assist with changes or cancellation. Please contact Customer Care as soon as possible. While we do our best, adjustments are not always guaranteed once processing begins.
Can I return or exchange my Click & Collect order?
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Full‑price items (not marked sale or final sale) can be returned at any of our stores within 14 days of collection for a refund, store credit or exchange.
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Sale items can be returned only to the surplus store where they were collected, for a store credit or exchange.
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Final sale items are not eligible for any returns or exchanges unless deemed faulty.
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Click & Collect orders cannot be returned online by post.
Why is an item available for delivery but not for Click & Collect?
Inventory differs between our warehouse and stores and updates in real time.
If an item is available for delivery but not for Click & Collect, please contact Customer Care, we may be able to assist with alternative options.
Why is an item showing In Stock in store, but is not available for Click & Collect?
We have certain inventory settings in place to ensure that Click & Collect orders flow through seamlessly.
If an item is available In Store but not for Click & Collect, please contact Customer Care, we may be able to assist with alternative options.
Can I order a gift card using Click & Collect?
Physical and digital gift cards are not available for Click & Collect.
Can I try on my items at collection?
Absolutely. Our in‑store team will be happy to assist with fitting rooms, styling advice, and any exchanges needed during your visit.