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Frequently Asked Questions

  

How do I preorder my coat?

Add the item to your cart as usual and proceed to the checkout to pay. Once your order is received, you will receive an email confirmation.

 

When will I my pre-order be shipped?

Our pre-order coats are expected to ship by mid-March. Once your order has been packed and shipped, you will receive an email with the tracking information.

 

Can I edit or cancel my pre-order?

Unfortunately no, we are unable to edit or cancel a pre-order once it has been completed and paid for. Please double-check all details are correct before completing your purchase. You are welcome to return or exchange your pre-order once you have received it.

 

Can I pre-order my coat in store? 

Unfortunately, no, our pre-order for coats is online only.

Following pre-order, you will be able to purchase our Sadie Coat in store. Our Single Breasted Wool Coats are an online exclusive style.

 

How do I return or exchange my pre-order?

Assembly Label allows returns and exchanges for all full priced items. Please note store credit returns and exchanges are free, and refunds to the original payment method incur a shipping fee of $7.95, which will be deducted from your refund. 

Returns Portal

 

I pre-ordered a coat and would like to exchange it to a different size or colour, can I do this in store?

Our Single Breasted Wool Coat is an online exclusive. You can return this style in store, but if you would like to exchange it for another size in the same style, this must be done via our online returns portal.

Following pre-order, our Sadie Coat will be available in stores for exchange subject to stock availability.

 

How do I know my size?

You can take a look at our specific garment measurements here.

 

I ordered a coat last year, are the sizes the same?

We have updated the sizing for our new season coats due to popular demand. If you purchased a coat from our previous season, you will now be able to shop your regular size.

 

Do the coats include a lining?

Our Wool Coats do not include a lining. They are a relaxed, unstructured silhouette and are designed to be layered over your favourite seasonal pieces.

 

How do I care for my coat?

Our Wool Coats are dry clean only, these cannot be hand or machine washed as this will damage the fabric and dye. We also do not recommend spot cleaning.

Wool is naturally stain resistant, odour resistant and crease resistant, and doesn't require frequent washing like cotton or linen, so you only need to take it to the dry cleaners once in a while.

 

Can I use the sign up welcome code or any other discount codes on my coat pre-order?

Yes, you are welcome to use this code and any gift cards and credits (from returns). 

 

Will you be launching any other coats?

Following pre-order, new style coats will be available online and in stores. 

 

Will you be restocking the Double Breasted Wool Coats?

Unfortunately no, we are not planning on restocking our Double Breasted Wool Coats. We apologise for any disappointment this may cause.

 

How can I contact you?

If you have any questions, please don’t hesitate to contact us. But first, have a read through our FAQs, as we may have already answered it.

Email us at enquiries@assemblylabel.com

Mon - Fri: 9am - 5pm AEST

Please allow up to 48-72 hours for a reply during this period. We thank you for your patience.